Agile Delivery Journey

Alignment Discovery Alpha Beta Live


What is Discovery?

Discovery is about conducting user research to understand people's needs. Discovery helps define a service’s potential users and how their needs can be met. You shouldn’t start building your service in Discovery.

What do you do in Discovery?

In Discovery you will:

  • conduct user research
  • learn about the people who will use the service
  • understand what users need in a service
  • check if there are existing or non-governmental services that meet user needs
  • identify policies and other barriers that will make meeting user needs difficult
  • conduct a policy review using the Gender-Based Analysis Plus (GBA+) framework to assess how diverse groups of women, men and non-binary people along with other identity factors such as race, ethnicity, religion, age, and mental or physical disability may experience or be impacted by your service differently.
  • identify how impairments might affect your users -- for example, visual, hearing, motor and cognitive (memory and thinking) impairments
  • document the research and findings through artefacts such as journey maps, service blueprints and personas.

Staffing the team


What do you have at the end of Discovery?

By the end of Discovery, expect to have:

  • a clear understanding of the problems that the service will address
  • a documented set of user needs and stories
  • a plan for what will be prototyped and tested in Alpha
  • a team of people and list of what resources you need to support work in Alpha
  • current benchmarks of service performance
  • how you will measure improvements to the service
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