Building a digital service follows 5 common phases. Each of these phases are geared towards delivering for user needs.
Alignment: Creating the foundations to deliver a service
Discovery: Conducting user research to understand people’s needs
Alpha: Developing and testing our hypotheses with users
Beta: Developing a minimum viable service and making it available to the public
Live: Continuing to improve based on user feedback
NOTE: The content in this repository is a work in progress and open for contribution. Initial content has been kept to a minimum to provide the space for additional content to develop. Please contribute your expertise and knowledge.
This content has been adapted from Gov.UK Service Manual under the Open Government Licence v3.0, Ontario Service Design Playbook © Queen's Printer for Ontario, 2019, and the Government of Australia Service Design and Delivery Processs under the CC BY 4.0 license.